A CASE STUDy
The Challenge: A Critical Backlog
In March 2020, during the onset of the global pandemic, a leading national medical equipment provider with 300+ insurance contracts faced a mounting backlog in insurance verifications. They needed an immediate, high-accuracy solution to ensure patients received their equipment without delay.
The Initial Solution• Duration: 6-week pilot project.• The Team: 10 experienced specialists led by 2 dedicated managers.• The Goal: Eliminate the verification backlog and stabilize operations.
The Results: Exceeding Expectations
• Speed: The entire backlog was cleared in less than 6 weeks.• Precision: Delivered high-accuracy verifications despite the complexity of 300+ insurance carrier contracts in all 50 states.• Expansion: Based on these results, Med Staff Plus was awarded the entire Insurance Verification Department.
Current Partnership: Full-Scale Integration• Today, Med Staff Plus functions as a seamless extension of the client’s operations.• Workforce: Scaled to 20 specialists and 5 senior managers, (average-800 hours per week.)• Transparency: Every hour and account completed by MSP is monitored via our proprietary MSP Tracker Software.• Data-Driven: We provide real-time metrics on accounts worked per hour and individual productivity.• What began as a 6-week rescue project has evolved into a permanent, high-performance department management solution. Proven Partnership• Med Staff Plus offers a proven partnership that significantly enhances your operational efficiency and financial stability. We handle the complexities of your Revenue Cycle Management — stepping in, right at the start of your cycle with patient intake and insurance verification.
Current Partnership: Full-Scale Integration• Today, Med Staff Plus functions as a seamless extension of the client’s operations.• Workforce: Scaled to 20 specialists and 5 senior managers, (average-800 hours per week.)• Transparency: Every hour and account completed by MSP is monitored via our proprietary MSP Tracker Software.• Data-Driven: We provide real-time metrics on accounts worked per hour and individual productivity.• What began as a 6-week rescue project has evolved into a permanent, high-performance department management solution. Proven Partnership• Med Staff Plus offers a proven partnership that significantly enhances your operational efficiency and financial stability. We handle the complexities of your Revenue Cycle Management — stepping in, right at the start of your cycle with patient intake and insurance verification.
CLIENT's KUDOS
• "We appreciate the continued effort and support on this workload!"
• "Wonderful job staying current on these."
• "Thank you again. You are amazing."
• "THANK YOU THANK YOU THANK YOU!"
• "I appreciate the work you guys do!"• "We couldn’t get things done without you !!"
Results That Speak For Themselves
Med Staff Plus, Inc.Phone: 248.941.1752 Email: cmaylone@medstaffplus.com
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